Billing, plans, and refunds
Audience: Shop owner (Admin) Time: 3 minutes
Manage your subscription, see your usage, upgrade, or request a refund , all from one page.
1. Open Billing
Open the Billing page for your shop (from the dashboard or your shop menu). You see Period usage (documents this period + projected total) and your Current plan (plan, status, billing period).
Plans
| Plan | Price | Documents | Shops |
|---|---|---|---|
| Free | RM 0 | 50 / month | 1 |
| Starter | RM 35/mo · RM 350/yr | 500 / month | 1 |
| Pro | RM 90/mo · RM 900/yr | 3,000 / month | 1 |
| Enterprise | RM 500/mo · RM 5,000/yr | Unlimited | 1 |
Each plan has a monthly document limit and no per-document fees. Every plan includes one shop; need more? Add extra shops for RM 15/mo each on any paid plan. Yearly billing saves two months.
2. Upgrade
Under Upgrade plan, pick a plan and choose Monthly or Yearly (yearly saves two months). You're taken to Stripe Checkout to pay by card.
3. Cancel (anytime)
Cancel subscription keeps your plan active until the period ends, then reverts to Free. No lock-in on monthly plans.
4. Request a refund
Under Request refund, choose the reason (30-day money-back, or the 3-invoice validation guarantee), enter the amount and a reason, and submit.
