Refund Policy

Within 30 days of your first paid charge, you can request a full refund for any reason. Submit via your billing page or email refunds@envoice.my with your shop name and reason.

envoice is a digital software-as-a-service (SaaS). There are no physical goods and no shipping. Access to your paid plan is granted instantly upon successful payment through your account. You may cancel your subscription at any time from your billing page; cancellations and refunds are handled per this Refund Policy.

If your first 3 production invoices fail LHDN validation within 14 days of upgrading due to a problem on our side, we'll get you validating: hands-on onboarding via WhatsApp plus 1 free month of your paid tier while we resolve it. If we can't, you receive a full refund. This covers failures in our submission pipeline; it does not cover incorrect or incomplete data you supply, your own LHDN account or certificate setup, or LHDN / MyInvois downtime or changes.

Refunds reviewed within 3 business days. Approved refunds returned to original payment method within 5 to 7 business days.

Refunds do not apply to Enterprise plans with signed annual contracts (separate terms apply).