Document shows Submitted but not Validated

Submitted means LHDN accepted the document for checking, but has not given its result yet. LHDN validates documents a moment after it receives them, not instantly.

What envoice does

  1. Right after submitting, envoice asks LHDN for the result. Most documents show Validated within seconds.
  2. If LHDN has not finished, the document stays Submitted, and envoice checks again automatically in the background.
  3. When LHDN answers, the status changes to Validated, Rejected or Cancelled.

If LHDN marks a document invalid but has not yet published the reasons, envoice keeps it at Submitted until the reasons arrive. That way you always see why a document was rejected.

Refresh it yourself

  1. Open the document.
  2. Click Refresh LHDN status. envoice asks LHDN for the latest status straight away.
  3. If it is now Validated, you will see the QR code and the View on MyInvois link.

Still Submitted after a long time

  • LHDN may be slow or under maintenance. Wait and refresh again later. The document does not need to be filed again.
  • Do not create the same sale again. It already reached LHDN, and filing it again would create a duplicate.
  • If it is still Submitted the next day, email [email protected] with the document number.

Shops on the internal test mock

If your shop is on the internal test mock, nothing goes to LHDN. Background checks do not run for these shops. See My shop is still in sandbox.

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