Troubleshooting
Fix rejected submissions, connection errors and other problems.
10 articles
- Why was my document rejected?Where envoice shows LHDN's rejection reason, how to read it, and how to fix and file the document again.
- Rejected: buyer TIN or BRN does not matchLHDN rejected the document because the buyer's TIN does not match its BRN, NRIC or LHDN's records.
- Rejected: invalid buyer ID or general TINRejections caused by the wrong general TIN, an NA buyer ID, or a passport number that is too long.
- Rejected: classification or tax codeRejections caused by a line item's classification, tariff, unit or tax details, and how to fix them in the catalog.
- Rejected: amounts do not add upLHDN rejected the document because a total or tax amount does not match its lines, or a currency field is inconsistent.
- Rejected: duplicate submissionWhat LHDN's duplicate rejection means, how LHDN decides a document is a duplicate, and why you usually do not need to do anything.
- Submission failed or stuck in SubmittingWhat the Failed and Submitting statuses mean, how envoice retries automatically, and when to act yourself.
- LHDN credentials not workingFix "LHDN rejected this Client ID and Secret" and other errors when saving or verifying your MyInvois credentials.
- Document shows Submitted but not ValidatedWhy a document can sit at Submitted for a while, how envoice checks LHDN for the result, and how to refresh it yourself.
- My shop is still in sandboxYour documents are going to the internal test mock or the LHDN test system, not LHDN production. Here is how to check and switch.