Cancelling and correcting e-invoices

Made a mistake on a validated e-invoice? What you can do depends on how long ago LHDN validated it.

Within 72 hours: cancel

LHDN allows the supplier to cancel an e-invoice within 72 hours of the time it was validated. You must give a reason. The buyer is notified.

A buyer who spots an error can also ask for a rejection within the same 72 hours. If you agree, you cancel it. If you do not cancel it, it stands.

After 72 hours: issue a note

Once 72 hours have passed, the e-invoice cannot be cancelled. Any change needs a new document:

  • Credit note to reduce the amount (no money returned).
  • Debit note to add charges.
  • Refund note when you return money to the buyer.

LHDN also lets you skip cancelling altogether and use notes instead, even inside the 72 hours.

In envoice

To cancel:

  1. Open the validated document.
  2. Click Cancel document. The form shows how many hours are left in the window.
  3. Enter a reason of at least 5 characters and confirm.

Only Owner and Accountant roles can cancel. Once the 72 hours are up, the Cancel document option no longer appears on the page.

To correct after 72 hours:

  1. Open the validated document.
  2. Use the adjustment note form on the page to issue a credit, debit or refund note. envoice links it to the original invoice.

A document that was never filed (for example a walk-in sale still waiting for the monthly consolidated e-invoice) is different. Use Void document instead. It removes the sale from the monthly pool and nothing is sent to LHDN.

Rejected documents

A document LHDN rejected was never validated, so there is nothing to cancel. Fix the problem and file it again. See Why was my document rejected?.

Sources

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